Airline Customer Advocate

Airline Customer Advocate is close to Commsec Tower, 357-363, George Street, Quay Quarter, Sydney, Sydney, Council of the City of Sydney, New South Wales, 2000

  • Address: Level 18/363 George St, Sydney NSW 2000, Australia
  • Phone: +61 1800 813 129
  • Website: airlinecustomeradvocate.com.au

Airline Customer Advocate, opening hours today

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Airline Customer Advocate reviews

Customer should be removed from their title. They are purely an Airline Advocate that simply forward on any airline response. They were unwilling to help us resolve a Qantas accounting issue of over $13,000. With no help from the ACA we …

My experience was excellent, I lodged a case relating to Virgin after they charged me nearly $800 to change my daughters middle name on a ticket. We did exactly what was required by the Airline customer Advocate and within a couple of weeks …

I lodged a complaint and recieved a reference number and communications saying I will be contacted within 20 days. No further communications ensued Numerous attempts, over at least a month, to contact ACA via phone resulted only in a recorded message

2023-09-20 John

Customer should be removed from their title. They are purely an Airline Advocate that simply forward on any airline response. They were unwilling to help us resolve a Qantas accounting issue of over $13,000. With no help from the ACA we …

2023-09-20 Emma

My experience was excellent, I lodged a case relating to Virgin after they charged me nearly $800 to change my daughters middle name on a ticket. We did exactly what was required by the Airline customer Advocate and within a couple of weeks …

2023-09-20 Sarah

I lodged a complaint and recieved a reference number and communications saying I will be contacted within 20 days. No further communications ensued Numerous attempts, over at least a month, to contact ACA via phone resulted only in a recorded message

2023-10-05 Michael

The service was terrible, I had to wait on hold for over an hour just to speak to a representative. When I finally got through, they were not helpful and did not offer a solution to my problem. I will not be using them again.

2023-10-10 Michelle

I had a wonderful experience with the Airline Customer Advocate. They were very responsive and helped me resolve an issue with a flight delay. I highly recommend their services.

2023-10-15 Andrew

I was not impressed with the customer service at the Airline Customer Advocate. They were rude and unhelpful when I called to inquire about my case. I will not be using them again.

2023-10-20 Jessica

I had a positive experience with the Airline Customer Advocate. They helped me resolve a dispute with an airline and provided great customer service throughout the process. I would use their services again.

2023-10-25 Daniel

I am extremely dissatisfied with the Airline Customer Advocate. They did not follow up on my case and I had to constantly call and email to get any response. I will not be recommending them to others.

2023-10-30 Emily

I had a fantastic experience with the Airline Customer Advocate. They were prompt in responding to my complaint and worked diligently to resolve the issue. I would highly recommend their services.

2023-11-04 Matthew

The Airline Customer Advocate was not helpful at all. They did not provide any useful information or assistance with my case. I would not use their services again.

2023-11-09 Olivia

I had a great experience with the Airline Customer Advocate. They were able to resolve my issue quickly and efficiently. I would use their services again.

2023-11-14 Jacob

The Airline Customer Advocate was unresponsive to my complaint and did not provide any assistance in resolving my issue. I will not be using their services again.

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