Very poor customer service. There were too many human errors being made by the staff member who we dealt with. Danielle provided a quote and we were happy with it, we then provided card details to authorise payment. However she failed to process the payment in time and another staff member had to intervene to ensure our booking was confirmed. This was a major inconvenience for us and caused unnecessary stress. Overall, the customer service experience was extremely disappointing.

The customer service provided by Sydney Harbour Cruises Pty Ltd was exceptional. The staff members were friendly, helpful, and attentive to our needs. They went above and beyond to ensure that we had a pleasant experience. The facilities and amenities on the cruise ship were also top-notch. We were impressed with the cleanliness and comfort of the ship. Overall, we had a wonderful time and would highly recommend this cruise agency.

The overall experience with Sydney Harbour Cruises Pty Ltd was average. The cruise ship was clean and well-maintained, and the staff members were polite and helpful. However, the wait time for food and beverages was longer than expected, and the reservations system seemed disorganized. The value for money was also not impressive. Overall, it was an average cruise experience.