As Quality Coordinator for Leisure Networks, we have engaged HDAA for our last three Quality Assessments. The Assessors have always worked with us collaboratively to achieve improvements to our practices and hence better outcomes for our clients. They have been approachable, professional, and knowledgeable. HDAA's reporting process is comprehensive with the content, quality targets, and reporting metrics easily understood. The team at HDAA has supported us throughout the process, attending meetings, providing guidance, and answering detailed questions. Their approach has helped us to identify areas for improvement and also to celebrate our success. I would recommend HDAA to others seeking quality assessment services.