Previous to me being granted an aged care package i received home care from local government this was then transferred to private providers. The private provider I was allocated was totally unsatisfactory. I often had to tell the person what to do every single visit. I would sit on my bed and this person sits on my lounge chair browsing their phone saying 'im not allowed to stand on your carpet'. They would take off on short notice for appointments leaving me abandoned. I would sit on my bed for the majority of their paid time doing nothing as they were not offering me any real assistance. I was told they would change providers and I was happy when I was told ASSETCARE was gettting it and transfer would go through in October 2020. Advanced star came but told a bunch of lies claiming the government hadn't paid them or that I didn't have enough package hours without and agreement on when next visit would be. They ended up not returning and since nor did assetcare until late November 2020- a whole month of no services! That first service with advanced star- the work was terrible, they cleaned the bathroom with dirty cloths, left dirty washing up water on my bench tops and couldn't work our how to hang up my towels. This is a direct quote: 'I am sorry but we don't know how to hang up your towels'. They then had a change of mind and sent the first person out to help me. The first person had no understanding about aging, disability, challenges people might face and made ableilist comments. Concidering the company charges the government $100 per hour- they should be hiring qualified, accredited, experienced carers. They should.dnt have people with little or no aged care experience. It bothers me so much that the first person for advanced star wasn't disabled knowledgable- I.E. Not know how to put a soiled pair of pants into the washing machine or knowing not to mix bleach with acids while cleaning the bathroom.